Our values inspire and challenge us as an organisation. They underpin the work and behaviour of everyone at SHP, from how we work with clients and each other, to the decision making of the Board and the Executive Management Team.
Clients hold the key
As an organisation founded by homeless people, we believe in the fundamental right of every individual to take control of their lives. Tailoring our support to their needs and aspirations, we work with people to build their capacity for self-determination, so that they can shape their own futures.
Going the extra mile
We go the extra mile for the people we work with, many of whom have multiple and complex needs for which there are no quick and easy fixes. We keep working with people no matter how challenging it may be, and we don’t give up on them.
People, not problems
We see our clients as people, not problems. As well as offering practical support, we believe it’s essential to give people the opportunity to discover a sense of purpose, to grow in confidence, express themselves and build meaningful relationships.
A voice for change
We are committed to tackling the underlying causes of homelessness and social exclusion, and we will use what we learn to make the case for prevention and systemic change. We are also passionate about promoting the voices of homeless and vulnerable people, whose stories often go unheard.
We strive to maintain a culture in which staff are respected, supported, and listened to. We value the contribution of all staff and volunteers and we are a diverse organisation that pulls together, in a spirit of mutual trust and co-operation. We encourage creativity and new ideas, prizing innovation as a means of achieving our mission.
Honest and open
We are honest and open in our dealings with clients, staff and volunteers, partners, supporters and other stakeholders. We will do what we say we will do, and we will strive to communicate proactively.
‘Austerity’ has seen statutory health and social care services being cut and restructured on a major scale. It is estimated that councils will have lost 65 per cent of their income by 2020, putting many under intense pressure to close vital services for homeless people, such as hostels and community support services. This will particularly hurt the ‘single’ homeless, whom local authorities don’t have a statutory duty to support. In some boroughs where we work, local authorities have already reduced their annual spend on single homelessness by as much as 72 per cent.
Many of our clients are reeling from the impact of welfare sanctions and the bedroom tax, and will soon face additional pressure from the further reduction of the benefits cap. Meanwhile, reforms to the funding of supported housing, combined with rent squeezes and policies such as Right to Buy, will put further pressure on the supply of accommodation available to vulnerable people.
In this challenging environment we are more determined than ever to ensure that the most vulnerable of Londoners remain able to access the services they need and that SHP delivers sustainable outcomes.
To achieve this we will need to do more with less, adapt to the changes in the funding landscape and ensure clients’ voices are heard by policy makers and funders.
Our business plan 2016-19
Expand our Education, Training & Employment (ETE) programme across the organisation, supporting 300 people each year into ETE
Extend our homelessness prevention work by moving 100 more people each year into private sector accommodation and supporting them to live independently
Expand our Opportunities Programme, ensuring that all clients have access to a consistent, high quality service through which to enhance their wellbeing, personal development and life chances
Place clients at the heart of service delivery through an organisation-wide peer mentor scheme
Roll out a Psychologically Informed Environments (PIE) approach across all our services, ensuring that all our work is grounded in an understanding of clients' psychological and emotional needs
Diversify our income sources, including a significant increase in fundraised income
Raise the profile of SHP to better engage supporters, funders and partners
For more information please view the following links: